Refund & Dispute Policy

Last Updated: 5/2/2026

At National Telehealth Providers (“NTP,” “we,” “us,” or “our”), we provide access to telehealth services through independent, licensed healthcare providers. By purchasing a subscription or service through our platform, you acknowledge and agree to the following:

No Refund Policy

All purchases made through National Telehealth Providers are final and non-refundable.

We do not guarantee that a patient will receive a prescription, diagnosis, or specific treatment.

Licensed healthcare providers exercise independent medical judgment, and decisions regarding care—including whether to treat, prescribe, or order labs—are made solely by the provider.

A patient’s dissatisfaction with a provider’s medical decision does not qualify for a refund.

No Guarantee of Provider Availability

While we strive to connect patients with qualified providers, we do not guarantee:

Immediate access to a provider

Approval for treatment or prescriptions

Completion of a requested service

Disputes & Chargebacks

By using our services, you agree not to initiate chargebacks or payment disputes without first contacting us to resolve the issue.

If a dispute or chargeback is initiated:

We reserve the right to immediately suspend or terminate your account

Access to all services may be revoked

Any outstanding balances may be pursued to the fullest extent permitted by law

Exceptional Circumstances

In rare cases, at our sole discretion, we may review concerns on a case-by-case basis. However, this does not constitute a waiver of this policy.

Cancellation Policy

Last Updated: 5/2/2026

National Telehealth Providers offers subscription-based access to telehealth services. By enrolling, you agree to the following cancellation terms:

Month-to-Month Plans

Clients may cancel their subscription at any time

Cancellation will take effect at the end of the current billing cycle

No partial refunds or prorated credits will be issued

Multi-Month Plans

Clients who purchase a multi-month or bundled plan are committed to the full term

Early cancellation does not relieve the obligation to complete the full payment term

Services will remain available through the end of the purchased period

How to Cancel

Clients may cancel their subscription by:

Logging into their customer portal, or

Contacting National Telehealth Providers using the contact information provided on our website

Effect of Cancellation

Access to services will continue through the end of the billing period (or contract term)

After cancellation becomes effective, access to services will be terminated